RETAIL

SHIPPING &RETURNS

SHIPPING 

POLICY

Orders take 5-7 days to process.

Pre-orders take 2-4 weeks to process.

If your package has been confirmed via USPS delivered and you did not receive it you must file a claim with USPS as we are not responsible for lost or STOLEN packages. Once you file a claim with USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time.

We highly recommend that you select SIGNATURE REQUIRED if you have a history of missing packages that way a person at your address must sign and collect your package eliminating the possibility of it being stolen. If you decide to file a claim through PayPal your tracking number is automatically uploaded which will state that your package was indeed delivered.

The only time that we will resend or refund an order is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that states

RETURN AND REFUND POLICY

Your 100% satisfaction is important for us. We offer a 5-day Return & Exchange Policy

  • Timing: we have a 5-day Return & Exchange Policy, since the day the item was received.

  • All items are FINAL SALE, store credit only.

  • To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.

  • Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

  • Please note that customers are responsible for shipping costs of returned items.

  • When the returned item is received and inspected, the customer will receive a confirmation email, notifying them about the status of the refund in the form of a store credit.

  • Store credit does not expire. Store credit does not have cash value.

RETURN ADDRESS Tunnel Vision, P.O. Box 335, Severn, MD 21144 via USPS.

ORDER PLACMENT

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3-5 business days.

- Please note Pre-Order items are not in stock items and do not ship immediately. Pre Order items can take up to 4 weeks to ship.

- Once an order has been placed it is not 100% certain that a edit can be done to fix an error that occurred during the ordering process( i.e wrong size, in correct address, discount code not applied etc)

CONTACT:

customerservice@thetunnelvision.com

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